We offer our customer the option of either Standard or EXPRESS Shipping via Australia Post. (Courier Option Available) SAME DAY shipping the order is placed. Shipping prices vary depending on your preferred method of choice. For current shipping prices please visit our shipping and deliveries page. Full tracking provided for each order so you know where your order is at any given time. We pride ourselves on Superior Customer Service and Satisfaction and for this reason we want to exceed your expectations and process and deliver your order in the quickest most efficient way. All orders received are duly processed on the day they are received and in 99% of cases are shipped on the same day the orders are received. We offer customers a members dashboard that they can monitor the progress of their orders and the ability to track the progress of the order by providing them a tracking number.
Privacy & Security
Our customers data is 100% safe with our state of the art shopping cart. Members data is safe and secured by 128bit secure certificates and privacy is treated with the utmost respect. Your data will NEVER be shared with a 3rd party. Our shopping cart provides secure members areas where customers can change their details and monitor and track their orders in a secure environment.
Returns & Replacements
We stand 100% behind the products we sell on our site and for that reason, if your ordered item fails to perform to manufacturers specifications, we would be more than happy refund your purchase or replace the item with an equivalent item. (Products must be returned in as new condition and include all accessories and box must not be damaged.) Items that are returned in used condition carry a 15% restocking fee.
Warranty does not cover any damage caused to the unit by improper use, customer neglect or customer damage, or repairs performed by an unauthorized technician. SportGPS Australia reserve the right to inspect and diagnose the returned unit at our authorized repair centre to determine if the Warranty is valid. Please understand that we cannot refund items if you simply change your mind. Store credit may be offered only if the item is returned in Brand New condition (thorough inspection by our staff to ensure fit for resale)
All products are covered by manufacturers warranty and if you have any issues with your purchase our support department is an email away to offer you with the best possible solution to the problem you may experience. For all returns, please send an email to firstname.lastname@example.org . Once the request is received we will provide you with a Return Authorization Number (RMA) and instructions on how to return the item if required. Alternatively, where manufacturers take care of returns, we will provide you with the details on how to contact the manufacturer.
We endeavour to make the ordering process as seamless and easy as possible for our customers. In doing so we have invested in a state of the art shopping cart which will make our vision a reality for our customers. Simply find the product you desire and add it to you cart to proceed through the checkout process. We offer customers with multiple options of payment for their convenience which include : Secure Credit Card Payment, Offline Payment in the form of Direct Deposit for the security conscious shopper and the worlds most favourite form of making payment Paypal. We've got you covered and are sure you'll find the right method of payment to place your order.
Payment, Pricing & Promotions
Pay for your order via either Credit Card, Direct Deposit or Paypal. We routinely run promotions on our site and offer weekly deals on our range of stock. Discount coupons become available periodically and are offered first and foremost to our existing customer base or newsletter subscribers before they are released to the general public. This is another reason why we recommend that you create an account with our site to ensure you get the best deal possible. Couple that with our Lowest Price Guarantee and Guarantee to beat any Australian store on price, rest assured you are getting the best deal on your purchase.
Viewing and reviewing your orders is simple and only requires a registered account on our site. Customers can create their account first prior to making a purchase or simply choose the "Register Account" options during the checkout process. Once the account is created the customer has the option of reviewing their open orders and monitor the progress of delivery, or review past orders and reorder products from within their account.
Updating Account Information
Registering an account is the preferred option when ordering or communicating with our staff. By registering an account on our site customers have a vast array of options from within a secure dashboard. Update your details as they change, update/add or remove shipping addresses for your next purchase, review details of orders, communicate with support regarding all aspects of your order, change your email address if required to ensure that you receive all communication from our site, and more importantly speed up the checkout process by having most of your details pre-populated for a more efficient purchasing experience.